Customer Care

Last updated: September 2026

We want every interaction with Omega Performance Solutions to be clear, professional and straightforward.

Whether you need help before a course, have a question during your training, want to share feedback or need us to resolve a concern, we encourage you to contact us.

Omega Performance Solutions Ltd
Company number: 15305833
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom

Email: hello@omegaperformancesolutions.co.uk

1. Getting help

If you need support with a course, booking, payment, learner access, joining instructions or another aspect of your experience with Omega, please contact us at:

hello@omegaperformancesolutions.co.uk

Where possible, include:

  • your full name
  • your course or service
  • your course date, where relevant
  • a brief description of what you need help with

This helps us respond as efficiently as possible.

2. Feedback

We welcome feedback about our training, communications, website and customer experience.

Feedback helps us understand what is working well and where we can improve.

You can send feedback at any time to:

hello@omegaperformancesolutions.co.uk

Where feedback relates to PMI® training, you may also be invited to complete a PMI post-course evaluation as part of the course completion process.

3. Raising a concern

If something has not gone as expected, please contact us as soon as possible.

We will aim to understand the issue, explain what has happened where appropriate and identify a reasonable way forward.

Please provide enough detail for us to investigate the matter properly, including any relevant dates, correspondence or booking information.

4. How we handle concerns

When you raise a concern, we will:

  • acknowledge it as soon as reasonably possible
  • review the information you provide
  • ask for further information if needed
  • consider the issue fairly and objectively
  • explain the outcome and any action we propose to take

Where the issue can be resolved quickly, we will aim to do so without unnecessary formality.

More complex matters may require additional time to investigate.

5. Formal complaints

If you remain dissatisfied after contacting us, you may ask for your concern to be treated as a formal complaint.

Please state clearly that you would like the matter reviewed as a formal complaint and provide:

  • your name
  • relevant course or booking details
  • a summary of the issue
  • what has already been done to try to resolve it
  • the outcome you are seeking

Send this information to:

hello@omegaperformancesolutions.co.uk

We will review the matter and provide a written response.

6. Our approach to resolution

Where we identify that something has gone wrong, we will consider an appropriate response based on the circumstances.

This may include:

  • providing further information or clarification
  • correcting an administrative error
  • providing additional support
  • arranging a transfer where appropriate
  • issuing a refund where required under our Booking Terms and Conditions
  • taking steps to prevent the issue recurring

Any refund, cancellation or transfer will remain subject to applicable legal rights and our Booking Terms and Conditions.

7. PMI® training concerns

Omega Performance Solutions is a PMI Authorized Training Partner.

If your concern relates specifically to PMI® course materials, learner access, course completion requirements or another PMI-related matter, we may need to work with the Project Management Institute or its relevant support systems to investigate or resolve the issue.

We will only share information reasonably necessary for that purpose.

PMI requires Authorized Training Partners to operate professionally, accurately represent their services and maintain appropriate processes for course quality and customer issues.

8. Data protection concerns

If your concern relates to how we collect, use or protect your personal information, please refer to our Privacy Policy.

You can also contact us directly at:

hello@omegaperformancesolutions.co.uk

The Privacy Policy explains your rights and how to raise a data protection complaint with the Information Commissioner’s Office where appropriate.

9. Booking, cancellations and transfers

Questions about:

  • payments
  • cancellations
  • course transfers
  • substitutions
  • refunds
  • course rescheduling

are governed by our Booking Terms and Conditions.

Please review those terms first, then contact us if you need help understanding how they apply to your booking.

10. Contact us

For customer support, feedback, concerns or complaints:

Omega Performance Solutions Ltd
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom

Email: hello@omegaperformancesolutions.co.uk

Company number: 15305833